Support Engineer

Responsible for managing incident ticket queues and providing real-time support for incoming tickets with extensive trouble-shooting skills.

Handle issues relating to product implementation and interfaces.
Support global customers who are using the Tarantula product suite.
Interact closely with the development team to identify and rectify the issues and queries raised by the clients.
Take ownership of escalated issues and ensure follow-through to conclusions.
Work in close collaboration with various teams to achieve consistency of service delivery for all customers
Ensure consistency in internal processes and procedures.
Strong skills in Stored Procedures, Functions, Packages, Triggers.
Should be able to understand & analyse the query for MS-SQL Troubleshooting
Writing scripts for each release, test data creation, database dumps, SQL’s performance tuning, schema creation.

1 to 4 years experience
The candidate should be a dynamic, highly motivated, and tenacious self-starter, with the ability to work in a fast-paced environment.
Technical support background (preferably application support)
Must understand data requirements.
Possess excellent communication, and presentation skills, allowing him/her to initiate, develop and manage effective business relationships.
Understand the importance of the clients, business and process.
Strong problem-solving and analytical programming skills.
Should be flexible and responsive, with organizational and time management skills.
Excellent communication skills - both verbal and written
Willingness to work in night shifts is a must, with readiness to work in 24x7 environments.
Experience in customer-facing roles supporting enterprise software products
Must have strong MS-SQL skills. Exposure to .NET is an added advantage.

Kindly send us an email at jobs@tarantula.net with your updated resume and a cover letter.