Support Engineer

Last updated: 1st April 2013

Objective

  • Responsible for managing incident ticket queues and providing real-time support for incoming tickets with extensive trouble-shooting skills.

Key Responsibilities

  • Handle issues relating to product implementation and interfaces.
  • Support global customers who are using the Tarantula product suite.
  • Interact closely with the development team to identify and rectify the issues and queries raised by the clients.
  • Take ownership of escalated issues and ensure follow-through to conclusions.
  • Work in close collaboration with various teams to achieve consistency of service delivery for all customers
  • Ensure consistency in internal processes and procedures.
  • Strong skills in Stored Procedures, Functions, Packages, Triggers.
  • Should be able to understand & analyse the query for MS-SQL Troubleshooting
  • Writing scripts for each release, test data creation, database dumps, SQL’s performance tuning, schema creation.

Educational Qualifications

  • BS/B.Tech in Engineering, Computer Science, or related discipline.

Technical Skills

  • 0 to 2 years experience
  • The candidate should be a dynamic, highly motivated, and tenacious self-starter, with the ability to work in a fast-paced environment.
  • Technical support background (preferably application support)
  • Must understand data requirements.
  • Possess excellent communication, and presentation skills, allowing him/her to initiate, develop and manage effective business relationships.
  • Understand the importance of the clients, business and process.
  • Strong problem-solving and analytical programming skills.
  • Should be flexible and responsive, with organizational and time management skills.
  • Excellent communication skills - both verbal and written
  • Willingness to work in night shifts is a must, with readiness to work in 24x7 environments.
  • Experience in customer-facing roles supporting enterprise software products
  • Must have strong MS-SQL skills. Exposure to .NET is an added advantage.

How to Apply?

  • Kindly send us an email at jobs@tarantula.net with your updated resume and a cover letter.