Responsible for engaging customer stakeholders, helping to facilitate the deployment of a solution, and providing training and support to the customer.
Identify, understand, and analyse customer business requirements.
Document and review detailed functional specifications, including workflows, program functions, use cases, and steps required to develop or modify the specifications to positively impact operational effectiveness.
Clearly define the business flows in the client organization, map them to Tarantula product features and perform gap analysis.
Trace customer requirements through design, build, and test phases.
Consult the delivery team to determine responses to queries on functional requirements, objectives of the feature or module, or business process flows as understood by Tarantula in the context of the product.
Review use cases and other technical documents with the delivery team to ensure the business requirements are adequately reflected in the technical planning documents.
Monitor the delivery of the product, check the integration environment, and review any functional problems on the client side.
With the help of delivery team, review whether the implementation meets the functional requirements of the client or not.
Analyze the delivery team’s activities, trends and compare them against the service standards and best practices. Present findings with the project manager to identify and implement strategies that will address tactical and strategic goals.
Liaise between client and the delivery team throughout the delivery phase. Ensure that delivery is complete, according to agreed timelines, cost, and scope.
Develop relationships with client personnel, continuously seek opportunities to improve customer satisfaction, and deepen client relationships.
Demonstrate informative and well-organised presentations, product demos, and process walk-throughs.
Get familiar with Tarantula tower site management platform, especially the features that relate to the customer’s business requirements.
Provide regular insightful status reports.
Facilitate workshops, client and team meetings. Represent Tarantula in a professional and positive manner to the client.
Graduate or equivalent
3-6 years of relevant experience
Good understanding of business analysis methodologies.
Competent in using Microsoft Visio and Project software.
Experience of working as part of an IT project team.
Tarantula is a Canadian-owned global software company and a proven market leader of an end-to-end telecom site management solution. We empower tower site owners to achieve operational efficiency and monetize their assets, all to increase the value of their tower business.