Skip to content


Support Engineer


  • Responsible for managing incident ticket queues and providing real-time support for incoming tickets with extensive trouble-shooting skills.

Key Responsibilities

  • Handle issues relating to product implementation and interfaces.
  • Support global customers who are using the Tarantula product suite.
  • Interact closely with the development team to identify and rectify the issues and queries raised by the clients.
  • Take ownership of escalated issues and ensure follow-through to conclusions.
  • Work in close collaboration with various teams to achieve consistency of service delivery for all customers.
  • Ensure consistency in internal processes and procedures.

Educational Qualifications

  • B.Sc/B.Tech in Engineering, Computer Science, or related discipline.

Technical Skills

  • 2 to 4 years experience.
  • The candidate should be a dynamic, highly motivated, tenacious, and self-starter with the ability to work in a fast-paced environment.
  • Technical support background (preferably application support).
  • Must understand data requirements.
  • Possess excellent communication, and presentation skills, allowing him/her to initiate, develop and manage effective business relationships.
  • Understand the importance of the clients, business and process.
  • Strong problem-solving and analytical programming skills.
  • Should be flexible and responsive, with organizational and time management skills.
  • Knowledge on manual/automation testing.
  • Experience in customer-facing roles supporting enterprise software products
  • Exposure to .NET /MS-SQL is an added advantage.

How to Apply?

  • Kindly send us an email at with your updated resume and a cover letter.