Support Engineer

Responsible for managing incident ticket queues and providing real-time support for incoming tickets with extensive trouble-shooting skills.

Handle issues relating to product implementation and interfaces.
Support global customers who are using the Tarantula product suite.
Interact closely with the development team to identify and rectify the issues and queries raised by the clients.
Take ownership of escalated issues and ensure follow-through to conclusions.
Work in close collaboration with various teams to achieve consistency of service delivery for all customers.
Ensure consistency in internal processes and procedures.

2 to 4 years experience.
The candidate should be a dynamic, highly motivated, tenacious, and self-starter with the ability to work in a fast-paced environment.
Technical support background (preferably application support).
Must understand data requirements.
Possess excellent communication, and presentation skills, allowing him/her to initiate, develop and manage effective business relationships.
Understand the importance of the clients, business and process.
Strong problem-solving and analytical programming skills.
Should be flexible and responsive, with organizational and time management skills.
Knowledge on manual/automation testing.
Experience in customer-facing roles supporting enterprise software products
Exposure to .NET /MS-SQL is an added advantage.

Kindly send us an email at jobs@tarantula.net with your updated resume and a cover letter.