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United Kingdom – September 22, 2009 - Telecom Wholesale has chosen the Site Management Platform (site-share.com) from Tarantula to manage their mobile co-location product. The platform provided a tried and tested, industry-ready workflow solution that has been used by all the UK telecom carriers for over 7 years.

Telecom Wholesale said, “We selected the system, as it met our needs both for service level regulatory compliance and the timescales required to implement a robust provisioning system for mobile co-location. We found Tarantula to be a knowledgeable software partner, professional in customising the system, in order to meet our internal workflow process.”

Tarantula released its business workflow solution for the New Zealand mobile telecom industry in June 2009 to support Telecom Wholesale and Two Degrees Mobile, in providing mobile co-location provisioning, and compliance.

The New Zealand government introduced legislation in January 2009 for strict management and reporting of co-location for all existing cellular mobile providers. The legislation covered over 500 pages of process and included fixed penalties for missing SLAs and monthly reporting to the New Zealand Competition Commission.

Objectives

Provide an online co-location provisioning system that has on-demand, 24x7 access to all customers including Access Seekers and Providers
Add business value by including configured workflow process for approval management by stakeholders
Increase operational efficiency through integrated workflow
Provide an off-the-shelf system for regulatory compliance based on New Zealand legislation
Business Challenge

Lack of automation and inconsistency in the offline system
Frequently changing business conditions
Nine different processes to manage with individual SLAs linked to them
Over 250 sets of rules to be incorporated in the system for the co-located regulated process
A combination of over 400 workflow actions to be defined in the system to meet compliance
Significant risk and penalty costs imposed on non-compliant organizations by the New Zealand government.
24×7 application support required
Solution

Assessment of the process and deployment of software as a service solution for New Zealand industry
Development of an online system to overcome the disadvantages of an offline system
Reports to track the penalty and compliance process
Jeopardy Management to help the users know which applications are exceeding the allocated time specified by government legislation
Workflow-based milestones to help users keep track of process flows in progress
Automated workflow across multiple stakeholders
Integrated billing across the co-location process
24×7 application support
Business Benefits

Fully compliant system adhering to New Zealand regulatory environment at no additional cost to our customers
Full disaster recovery solution in place
Automated transparency throughout the process ensuring full auditing across all parties
Significantly reduce risk and penalty through automation and jeopardy management compliance
3-click access to find a site and apply for a site data pack
On-demand access seeker reports on all applications
Automated Access Seeker Forecast Process, with reporting linked to SLA reports.
Fully hosted and managed software service, with round-the-clock application support.

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